Vodafone criticised by The National Consumer Council
Giant mobile phone operator, Vodafone’s reputation for giving customers a fair deal has been called into question by The National Consumer Council (NCC). The NCC has stated that the mobile phone firm has effectively misled its customers by increasing its minimum call rates by 25%.
The NCC which has examined the terms of Vodafone customer contracts said that these customers were allowed to terminate their contract and not incur a financial penalty if the phone company hiked its prices by more than 10%.
But customers who contacted Vodafone in order to end their contracts because of exorbitant price rises were told that they would be charged. The NCC said that Vodafone were not being truthful to their customers. Vodafone recently criticised the European Union for seeking to impose a reduction in mobile termination charges.
Mobile industry watchdog Ofcom is seeking the views of consumers on the services and tariffs that are being offered by providers
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Vodafone warns European Union
Giant mobile operator, Vodafone, has said that around 40 million consumers may have to discontinue using their mobile phones if the mobile industry is forced to succumb to proposed European Union telecoms regulations. The firm has warned that it will be left with no other option than to increase its phone tariffs if the EU reduces mobile termination charges by up to 70% by 2012.
Mobile termination fees are the charges that mobile providers impose on each other when calls are connected to networks. The EU Telecoms Commissioner, Viviane Reding, said that this system of charging is excessive and should be tackled.
Vodafone, who are clearly unhappy with the EU’s position, carried out their own survey which they used as evidence to attack the EU’s proposals.
Industry experts have estimated that Vodafone may lose as much as £1 billion if they fail to stave off the EU’s recommendations.
British telecoms regulator ,Ofcom, also joined the debate by suggesting that mobile termination fees could be abolished in the UK after 2012.
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